IT IS ESSENTIAL
THAT YOU KEEP ALL THE PACKAGING. YOU MUST RE-PACK ALL ITEMS IN THE
ORIGINAL PACKAGING FOR RETURN TO JORDAN FITNESS. WE CANNOT ACCEPT ANY
ITEMS FOR RETURN THAT ARE NOT IN THEIR ORIGINAL PACKAGING UNLESS DEEMED
TO BE FAULTY BY JORDAN FITNESS OR ONE OF IT’S
Our exchange and return policy is simple. If within your 7 day home approval you wish to return or exchange an item, call us on 01945 880257 between 9am and 5pm Monday to Friday, to obtain a Return Authorisation Number. (No returns or exchanges will be accepted without this authorisation number). Once you receive this number, please make arrangements to send back the piece(s) you need to exchange or return to arrive back at Jordan Fitness within 7 working days. All returns and exchanges must be shipped back freight pre-paid unused, disassemled and arrive in ‘as new’ condition in the original packaging. Please contact our Customer Service within 7 Days from the day after you receive your shipment in order to receive return authorisation. You will be charged for items received back that when inspected are found to have been used or built. Special order items, or items manufactured to your specifications are not returnable. In the event of special order items that are received faulty, we will of course rectify this by either replacing the faulty part, or if the entire product is faulty, a full replacement will be sent free of charge. Shipping and handling charges on returns are the responsibility of the customer and are not refundable.
Please note, goods purchased from our showroom are exchanged at the managers discretion.
Jordan Fitness are dedicated to offering a first class service, please call our Customer Service Department on 01945 880257 between 9am and 5pm Monday to Friday, or in writing to:
Jordan Fitness, Cherry Farm, Walpole Highway, Cambridgeshire, PE14 7QX